Refund Policy

Every purchase in the Imperium store, supporter tiers, cosmetics, crate keys, and all other digital items, is final and non-refundable. These are digital goods delivered and usable the instant you complete checkout, so we do not offer refunds, credits, exchanges, or price adjustments under any circumstances, except where a refund is required by applicable non-waivable consumer-protection law. Please review your cart carefully before you pay.

Filing a payment dispute or chargeback through your bank, card issuer, or PayPal, for any reason, including regret or misunderstanding, is a violation of these terms. Doing so will result in immediate and permanent termination of your account and loss of access to everything on it, with no refund. If something went wrong with a transaction, you must contact us on Discord first and give us the chance to resolve it before involving your payment provider.

If a purchase was made fraudulently (for example, an unauthorized charge on your card) or in clear error on our end (a duplicate charge or a failed delivery), contact us through Discord within 48 hours of the transaction with your order details. We will investigate and, if we confirm the charge was fraudulent or a clear technical error on our part, we will refund or credit it. Reports made after 48 hours may not be eligible. Buyer's remorse, changing your mind, or no longer wanting an item are not valid reasons for a refund.

"Lifetime" and "permanent" perks last only as long as the Imperium MC server is operational. If the server shuts down, is sold, is transferred, or otherwise ceases to operate, for any reason, Lifetime and permanent perks end with it and are NOT refundable. You are not entitled to a refund, credit, compensation, or prorated return for any Lifetime or permanent purchase if the server closes. We will try our best to keep the server running, but we cannot guarantee it will operate indefinitely.

If your account is banned or terminated for any reason, including violations of our Terms of Service, in-game rules, or the Mojang EULA, you are not entitled to a refund for any items, perks, or currency you can no longer access. Enforcement decisions are final.

Some jurisdictions give consumers a statutory right to a refund or withdrawal that cannot be waived or contracted away, for example, certain protections for unauthorized or fraudulent transactions. Where a non-waivable legal right genuinely applies, we will honor it. Voluntary change-of-mind refunds and the EU/UK 14-day cooling-off period do NOT apply here, because you consent to immediate delivery of digital content at the time of purchase and that right lapses once delivery begins. Contact us to invoke a legal right.

All payments on this site are processed by PayNow Services, Inc., which acts as the merchant of record and our commercial agent. Per the PayNow Platform EULA, refund requests may be submitted to PayNow within fourteen (14) days of the transaction date. PayNow reviews all refund requests in its sole discretion. If PayNow denies your request, you may escalate it to us directly via Discord. Note that PayNow retains the original transaction fees on any refund processed, and approved refunds are returned to your original payment method where possible.