Discord (Fastest)
The quickest way to reach the team and community. Open a ticket for account, payment, or in-game support.
Join DiscordSend a Messenger
Reach the Empire
Questions, partnerships, press, a bug to report, or just want to talk? Here is how to reach the Imperium team. The fastest route is always the Discord — our magistrates keep watch around the clock.
The Roads In
Support Channels
Three ways to reach us, each tuned to a different need. Pick the road that fits your message.
For partnerships, press, and business inquiries. Full contact details arrive with the launch.
Email the teamSupport Tickets
Logged-in players can open an in-Discord ticket for account, payment, or gameplay issues, tracked end-to-end.
Open a ticketWhen to Expect a Reply
Response Times
Our magistrates answer as swiftly as the legions march. Here is what to expect by channel.
Discord ticketsUnder 24 hours
Discord general chatUsually within minutes
Email inquiries1-3 business days
Bug reportsTriaged within 48 hours
Found a Glitch in the Empire?
Bug Report Guidelines
A clear, reproducible report is the fastest path to a fix. Follow these four steps.
Reproduce It
Confirm the bug happens consistently. Note the exact steps that trigger it.
Capture Evidence
Take a screenshot or short recording. Note the date, time, and your in-game name.
Describe Clearly
What happened? What did you expect? Include your rank, prestige, and any gear involved.
Submit via Ticket
Open a #bug-report ticket in Discord with all the above. A staff member will triage it.
Still unsure where to start? Discord is always the answer.
Join the Discord